# Help Center | Veracity by DNV

> Support articles and guides for the Veracity Data Platform

## Introduction to the Veracity platform

- [What is Veracity?](https://help-center.veracity.com/en/articles/4175549-what-is-veracity.md)
- [What can I do on Veracity?](https://help-center.veracity.com/en/articles/4176293-what-can-i-do-on-veracity.md): Veracity helps you leverage your data. Analyze, control, and share it in a trusted network.
- [Is my data secure on Veracity?](https://help-center.veracity.com/en/articles/4175562-is-my-data-secure-on-veracity.md): Security is at the core of Veracity; learn how we build it in to the platform.
- [I only have access to Internet Explorer 11, how can I access the Veracity Marketplace from January 2022?](https://help-center.veracity.com/en/articles/5539445-i-only-have-access-to-internet-explorer-11-how-can-i-access-the-veracity-marketplace-from-january-2022.md)
- [Which browsers are supported by the Veracity Marketplace?](https://help-center.veracity.com/en/articles/5539442-which-browsers-are-supported-by-the-veracity-marketplace.md)
- [What is the Marketplace?](https://help-center.veracity.com/en/articles/4176280-what-is-the-marketplace.md): The Marketplace gives you the possibility to buy or otherwise get access to applications, data and APIs that are available through Veracity.
- [What is My Services?](https://help-center.veracity.com/en/articles/4200447-what-is-my-services.md)
- [What is Veracity for Developers?](https://help-center.veracity.com/en/articles/4176173-what-is-veracity-for-developers.md): Veracity for Developers is the place to explore, learn and develop Veracity services.

## Purchasing on the marketplace

- [Where can I purchase services on Veracity?](https://help-center.veracity.com/en/articles/4179943-where-can-i-purchase-services-on-veracity.md): All services offered are available on the Marketplace.
- [Can I order a service with my personal email?](https://help-center.veracity.com/en/articles/4179490-can-i-order-a-service-with-my-personal-email.md)
- [How can I contact the provider of a service?](https://help-center.veracity.com/en/articles/13595402-how-can-i-contact-the-provider-of-a-service.md)
- [When will I get access to the service?](https://help-center.veracity.com/en/articles/4179900-when-will-i-get-access-to-the-service.md): How fast you get access depends on the service and how you choose to pay.
- [I did not get an email after my purchase. What happened?](https://help-center.veracity.com/en/articles/4201304-i-did-not-get-an-email-after-my-purchase-what-happened.md): Sometimes your order / invoice emails are trapped in your spam or junk folder.
- [How do I get access to services I have bought?](https://help-center.veracity.com/en/articles/13643484-how-do-i-get-access-to-services-i-have-bought.md): Once you complete your purchase, you will receive detailed instructions on how to access the service.
- [Can I get an invoice for my purchase?](https://help-center.veracity.com/en/articles/4179935-can-i-get-an-invoice-for-my-purchase.md): Yes, you will receive an invoice whether you pay by card or choose to pay by invoice.
- [How do I change my invoice email?](https://help-center.veracity.com/en/articles/4179673-how-do-i-change-my-invoice-email.md)
- [Where can I find my invoices?](https://help-center.veracity.com/en/articles/13350677-where-can-i-find-my-invoices.md)

## Managing purchases and subscriptions

- [Is my subscription automatically renewed?](https://help-center.veracity.com/en/articles/7990277-is-my-subscription-automatically-renewed.md)
- [How do I update PO/reference number before renewal?](https://help-center.veracity.com/en/articles/7990292-how-do-i-update-po-reference-number-before-renewal.md)
- [How do I update my card?](https://help-center.veracity.com/en/articles/7990290-how-do-i-update-my-card.md)
- [How do I make any changes to my subscription?](https://help-center.veracity.com/en/articles/8176292-how-do-i-make-any-changes-to-my-subscription.md)
- [How do I cancel my subscription?](https://help-center.veracity.com/en/articles/4180012-how-do-i-cancel-my-subscription.md)
- [Why is my Payment "overdue", even if the invoice is already paid?](https://help-center.veracity.com/en/articles/7990306-why-is-my-payment-overdue-even-if-the-invoice-is-already-paid.md)
- [Why is my Payment "overdue", even if with a correct card?](https://help-center.veracity.com/en/articles/7990303-why-is-my-payment-overdue-even-if-with-a-correct-card.md)
- [What do I do when my card is missing or expired?](https://help-center.veracity.com/en/articles/7990302-what-do-i-do-when-my-card-is-missing-or-expired.md)

## Veracity Access Hub

- [What is Veracity Access Hub](https://help-center.veracity.com/en/articles/8794491-what-is-veracity-access-hub.md)
- [Admin roles and Admins page](https://help-center.veracity.com/en/articles/10932904-admin-roles-and-admins-page.md)
- [What is VAH Access Control?](https://help-center.veracity.com/en/articles/10998853-what-is-vah-access-control.md)
- [How to switch company account](https://help-center.veracity.com/en/articles/8794595-how-to-switch-company-account.md)
- [How to manage company account](https://help-center.veracity.com/en/articles/8794490-how-to-manage-company-account.md)
- [How to process pending requests to join the company account](https://help-center.veracity.com/en/articles/8798525-how-to-process-pending-requests-to-join-the-company-account.md)
- [What is company account’s discoverability?](https://help-center.veracity.com/en/articles/8794239-what-is-company-account-s-discoverability.md)
- [How to add user in Veracity Access Hub](https://help-center.veracity.com/en/articles/8798499-how-to-add-user-in-veracity-access-hub.md)
- [How to manage user’s application subscriptions](https://help-center.veracity.com/en/articles/8794793-how-to-manage-user-s-application-subscriptions.md)
- [What is user group](https://help-center.veracity.com/en/articles/8794780-what-is-user-group.md)
- [How to use user groups](https://help-center.veracity.com/en/articles/8794788-how-to-use-user-groups.md)
- [How to name user groups](https://help-center.veracity.com/en/articles/8794785-how-to-name-user-groups.md)
- [What are direct users and user groups vs expanded users](https://help-center.veracity.com/en/articles/8798484-what-are-direct-users-and-user-groups-vs-expanded-users.md)
- [How to manage applications](https://help-center.veracity.com/en/articles/8798519-how-to-manage-applications.md)
- [Video: Overview of Veracity Access Hub](https://help-center.veracity.com/en/articles/9233589-video-overview-of-veracity-access-hub.md)
- [Video: What is Veracity Access Hub](https://help-center.veracity.com/en/articles/9082496-video-what-is-veracity-access-hub.md)
- [Video: How to switch company account](https://help-center.veracity.com/en/articles/9082516-video-how-to-switch-company-account.md)
- [Video: How to add user](https://help-center.veracity.com/en/articles/9082518-video-how-to-add-user.md)
- [Video: What is user group](https://help-center.veracity.com/en/articles/9233583-video-what-is-user-group.md)
- [Video: How to use user groups](https://help-center.veracity.com/en/articles/9214633-video-how-to-use-user-groups.md)
- [Video: How to manage applications](https://help-center.veracity.com/en/articles/9082522-video-how-to-manage-applications.md)

## Data Workbench

- [How to access Data Workbench and Data Platform documentation?](https://help-center.veracity.com/en/articles/9104785-how-to-access-data-workbench-and-data-platform-documentation.md)
- [What is Data Workbench?](https://help-center.veracity.com/en/articles/8463824-what-is-data-workbench.md): We directly integrate with your data streams, offering trust and sharing capabilities.
- [How to start using Data Workbench?](https://help-center.veracity.com/en/articles/12470558-how-to-start-using-data-workbench.md)
- [File storage overview](https://help-center.veracity.com/en/articles/11392945-file-storage-overview.md)
- [How to Delete Files and Folders in File Storage](https://help-center.veracity.com/en/articles/11393411-how-to-delete-files-and-folders-in-file-storage.md)
- [How to Generate and Revoke SAS Keys in File Storage](https://help-center.veracity.com/en/articles/11393418-how-to-generate-and-revoke-sas-keys-in-file-storage.md)
- [How to Share Across Workspaces and When to Use SAS Keys](https://help-center.veracity.com/en/articles/11393447-how-to-share-across-workspaces-and-when-to-use-sas-keys.md)
- [How to Share Files and Folders in File Storage](https://help-center.veracity.com/en/articles/11393461-how-to-share-files-and-folders-in-file-storage.md)
- [How to manage files and folders shared with your workspace](https://help-center.veracity.com/en/articles/12226477-how-to-manage-files-and-folders-shared-with-your-workspace.md)
- [How to add members to a workspace](https://help-center.veracity.com/en/articles/8480172-how-to-add-members-to-a-workspace.md): As a Workspace Admin or Tenant Admin, you can invite members to your workspace by using their email addresses within the workspace page.
- [Tenant and workspace roles in Data Workbench](https://help-center.veracity.com/en/articles/8479945-tenant-and-workspace-roles-in-data-workbench.md): The different roles in Data Workbench define what you can do at the tenant and workspace level.
- [How to change a member’s role in a workspace](https://help-center.veracity.com/en/articles/8480178-how-to-change-a-member-s-role-in-a-workspace.md): You can invite members to your workspace and assign them roles. You can later change these roles or delete members if needed.
- [What are predefined, created and shared data sets?](https://help-center.veracity.com/en/articles/8492783-what-are-predefined-created-and-shared-data-sets.md)
- [How to create a custom data set](https://help-center.veracity.com/en/articles/8480199-how-to-create-a-custom-data-set.md): You can press save after adding filters to your predefined datasets to create a custom one.
- [How to share your data set](https://help-center.veracity.com/en/articles/8480187-how-to-share-your-data-set.md): Click the share icon on the right and enter the recipient's email address
- [How to share data sets with your partners](https://help-center.veracity.com/en/articles/9452083-how-to-share-data-sets-with-your-partners.md)
- [Video: A quick overview of Data Workbench](https://help-center.veracity.com/en/articles/8494632-video-a-quick-overview-of-data-workbench.md)
- [Video: How to add members to a workspace](https://help-center.veracity.com/en/articles/8494640-video-how-to-add-members-to-a-workspace.md)
- [Video: How to create a custom data set](https://help-center.veracity.com/en/articles/8494635-video-how-to-create-a-custom-data-set.md)
- [Video: How to share your data set](https://help-center.veracity.com/en/articles/8494626-video-how-to-share-your-data-set.md)
- [Video: How to download and work with your data in Excel](https://help-center.veracity.com/en/articles/8494631-video-how-to-download-and-work-with-your-data-in-excel.md)
- [Video: Finding data quality issues in your data workbench data](https://help-center.veracity.com/en/articles/8494639-video-finding-data-quality-issues-in-your-data-workbench-data.md)
- [Video: How to set up a service account in the Veracity API Service](https://help-center.veracity.com/en/articles/8494628-video-how-to-set-up-a-service-account-in-the-veracity-api-service.md)
- [Video: How to fetch data with the Veracity API Service](https://help-center.veracity.com/en/articles/8494622-video-how-to-fetch-data-with-the-veracity-api-service.md)
- [Video: How to grant your partner access to your data quality data](https://help-center.veracity.com/en/articles/8587308-video-how-to-grant-your-partner-access-to-your-data-quality-data.md): Share the "Data Quality Voyage Leg Verification" dataset to their email address.
- [Video: How to download and work with your data in PowerBI](https://help-center.veracity.com/en/articles/8617132-video-how-to-download-and-work-with-your-data-in-powerbi.md): Download it as a CSV and load it in Power BI desktop with Text / CSV
- [Video: How to share data sets with your partners](https://help-center.veracity.com/en/articles/9342627-video-how-to-share-data-sets-with-your-partners.md)
- [Video: File storage overview](https://help-center.veracity.com/en/articles/11392610-video-file-storage-overview.md)
- [Video: File storage share files and folders](https://help-center.veracity.com/en/articles/11392605-video-file-storage-share-files-and-folders.md)
- [Video: File storage sharing vs SAS keys](https://help-center.veracity.com/en/articles/11392582-video-file-storage-sharing-vs-sas-keys.md)
- [Video: File storage generate and revoke SAS keys](https://help-center.veracity.com/en/articles/11392616-video-file-storage-generate-and-revoke-sas-keys.md)
- [Video: File storage deleting shared items](https://help-center.veracity.com/en/articles/11392628-video-file-storage-deleting-shared-items.md)
- [Video: How to manage files and folders shared with your workspace](https://help-center.veracity.com/en/articles/12226598-video-how-to-manage-files-and-folders-shared-with-your-workspace.md)

## Managing your user account

- [I have forgotten my password. How do I reset it?](https://help-center.veracity.com/en/articles/4418231-i-have-forgotten-my-password-how-do-i-reset-it.md): If you can't log-in you can reset your password here.
- [How do I enable two-factor authentication \(2FA\) on my profile?](https://help-center.veracity.com/en/articles/6168793-how-do-i-enable-two-factor-authentication-2fa-on-my-profile.md)
- [What is Veracity's password policy?](https://help-center.veracity.com/en/articles/6883976-what-is-veracity-s-password-policy.md)
- [What is TOTP \(Time-based One-Time Password\)?](https://help-center.veracity.com/en/articles/9093741-what-is-totp-time-based-one-time-password.md)
- [How to log in using TOTP as two-factor authentication method?](https://help-center.veracity.com/en/articles/9093848-how-to-log-in-using-totp-as-two-factor-authentication-method.md)
- [How do I reset my two-factor authentication settings after I have changed my phone?](https://help-center.veracity.com/en/articles/9093855-how-do-i-reset-my-two-factor-authentication-settings-after-i-have-changed-my-phone.md)
- [Why my phone number cannot be updated on the profile?](https://help-center.veracity.com/en/articles/9093865-why-my-phone-number-cannot-be-updated-on-the-profile.md)
- [How do I change my email address?](https://help-center.veracity.com/en/articles/9214263-how-do-i-change-my-email-address.md)
- [What do I do when I get a 2FA Selection prompt?](https://help-center.veracity.com/en/articles/9258641-what-do-i-do-when-i-get-a-2fa-selection-prompt.md)
- [Where do I find notifications?](https://help-center.veracity.com/en/articles/5213798-where-do-i-find-notifications.md)
- [How do I manage notifications?](https://help-center.veracity.com/en/articles/5213839-how-do-i-manage-notifications.md)
- [How to create your account](https://help-center.veracity.com/en/articles/12264285-how-to-create-your-account.md)

## Selling your service on Veracity

- [Can I sell my service on the Veracity Marketplace?](https://help-center.veracity.com/en/articles/4176836-can-i-sell-my-service-on-the-veracity-marketplace.md)
- [Can I partner with Veracity?](https://help-center.veracity.com/en/articles/4200334-can-i-partner-with-veracity.md)
- [Can Veracity help with marketing efforts?](https://help-center.veracity.com/en/articles/4190989-can-veracity-help-with-marketing-efforts.md): Yes, we support Veracity partners with marketing efforts, primarily services enabled for digital sales.

## Veracity Status Page

- [What is Veracity Status Page?](https://help-center.veracity.com/en/articles/6788780-what-is-veracity-status-page.md)
- [How do I subscribe for notifications on the Veracity status page?](https://help-center.veracity.com/en/articles/6788807-how-do-i-subscribe-for-notifications-on-the-veracity-status-page.md)
- [I get an error message when I go to status.veracity.com](https://help-center.veracity.com/en/articles/6838624-i-get-an-error-message-when-i-go-to-status-veracity-com.md)